Refund and Returns Policy
At Tahoe Elite Research, we are committed to providing high-quality research compounds. Due to the sensitive nature of our products, we maintain a strict refund and returns policy.
All Sales Are Final
All products sold by Tahoe Elite Research are non-returnable and non-refundable once shipped. This is due to the nature of our products and our commitment to quality control and product integrity.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@tahoeeliteresearch.com.
To process your request, please include:
– Your order number
– Clear photos of the product and packaging
– A brief description of the issue
If your claim is approved, we will offer a replacement of the product at no additional cost.
Shipping Issues
Tahoe Elite Research is not responsible for delays, lost packages, or delivery errors caused by the shipping carrier. Once an order has been shipped, it is the responsibility of the carrier.
If your package is marked as delivered but not received, please contact the carrier directly to file a claim.
Order Accuracy
It is the customer’s responsibility to ensure all shipping information is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact
For any questions regarding your order, please contact us at:
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For Research Use Only
All products sold by Tahoe Elite Research are intended strictly for research purposes. Not for human consumption.